Measure and Improve for Program Success
← Revisit Session 5 | Jump to Session 7 →
Is it winning?
For some, they consider winning as a process and where the challenges lie.
As you may know, a goals program is not effective if you don’t measure, analyze, and improve on performance. Furthermore, you need everyone discussing results – both good and bad. That is how you can find the gaps and red flags in your employees and your culture. You are trying to change behavior and this requires accessible data that provide insights and emerging patterns (for action taking).
Why should you use data (easier to just ask feedback)? The benefit is that data is unbiased and transparent. This helps avoid negative biases (perceived or otherwise).
You want to champion a program that is fair and equitable to all. Objective and quantifiable data helps you measure and track performance, adoption, and ultimately success and failures. In addition, it gives you and your managers the information they need to really know on what’s happening with employees and the organization.
There are two key metrics that helps you track progress of your company’s goal cycles:
1st Metric: Goals Adoption Rate
❓ What it is: The percentage of employees who set goals each cycle.
📏 How to measure: # of employees setting goals / Total employees
🔢 Recommended range: 100%. But it might be much lower at program launch, you might get 30-50% at the start.
💡 What this tells you: This metric measures the goals program adoption (and a proxy of alignment support and commitment). All employees should be setting goals. However, it might take several cycles to get there.
✏️ How to track it: You need data analytics. If you’re launching your program manually, you’ll need to develop and maintain a careful system of check-ins and follow-ups with managers across the company on a weekly or biweekly basis. With a performance management software, this process will be breeze.
For example, CARROTS dashboards allow HR to see at a glance how many employees have set goals, and to easily engage employees and managers who aren’t participating in the goal-setting or updating process.
How to Troubleshoot It
Having trouble getting participation? Here are some simple tips:
Want more: Learn about goal completion and 17 other HR metrics affecting your organizational health.
❓ What it is: The percentage of goals completed out of total goals set.
📏 How to measure: Total # of completed goals / total # of goals set
🔢 Recommended range: 70-90%. This might be a wide range depending on where you are in your program and the rate of growth in your company. You may also want to see a similar percentage of employees setting and updating/completing goals within your company. (If there’s a big discrepancy between those rates, see the troubleshooting section below.)
💡 What this tells you: Expect a wide range but don’t aim for 100%. Employees have different performance outcomes. Furthermore, a 100% goals completion rate really means is that people aren’t setting challenging goals.
For your company to grow, you want your employees to be ambitious. They have to stretch themselves to achieve long term success.
If your goals completion rate is below 70%, then your goals might be set too high. You don’t want employees to be discouraged or burnt out. A low completion rate might be due to other organizational issues in your company.
✏️ How to track: If manually, then your managers should track goals on the ground level (with teams or getting additional manpower). But to get true visibility (and real-time), especially at midsize or large companies, technology will be your life-saver.
Here’s how we track goals at CARROT PH:
Goals overview dashboard in the CARROTS platform
Getting real-time insights into issues or red flags with individuals, teams, or whole business units will help you effectively understand how your goals cycle is doing while having time to take action to improve and adjust for the better. That way, you (and your managers) can help drive a better goals completion rate.
Here’s what to do if the rate is too low or too high:
Iterating Toward Success
So far so good. You have crossed the bridge and completed the first goal cycle. Now what? You Plan-Do-Check-Act towards long-term success. And bring along your employees too 😊
This is an exciting journey that has a meaningful impact for your company and your employees lives. You need to iterate making your plans, doing them diligently, checking on results regularly, and acting on feedback so that you can improve and learn. This iteration will enable you to have an effective and successful program.
Stick with the plan
Trust yourself and your stakeholder, implement your plan and don’t lose hope. You have invested a lot and leverage best practices. You will be successful. But keep in mind that the plan needs to be updated as you go along.
Do the tasks diligently
Execute the tasks and activities of the plan diligently. Set standards for yourself, your team, and your stakeholders. This is a strategic company-wide initiative for long-term success.
Check and seek feedback
Get feedback from all stakeholders and participants on what worked and what could work better. Be humble and honest when seeking feedback. To get a sense of overall sentiment, leverage a company survey.
Collect and organize all the data you’ve collected throughout the cycle. Consider other areas not just goals-setting and goals-completion rates, including:
Act to improve
Armed with the feedback of stakeholders and insightful data, you can now act on the changes to improve the program. Minimize major changes on the first few cycles unless there is a major company-wide issue.
Consider small and digestible improvements. Introduce small changes. This best practice will help you achieve success sooner and increase adoption. Furthermore, assess the impact and results of these changes at the end of each cycle.
There you have it. You are now well equipped to become a champion (or maybe a Hero). Just repeat the process and review results to iterate.
Want to dive deeper? Read: Evaluating the Performance on your Organization
If you want to learn more about CARROTS analytics capabilities, or to see how we can help you create a program that sings “We are the champions…”, let's talk.
See you soon for our final session!
How it Works
Schedule a Demo
Partner with Us (Soon!)
NUVEM INC. © 2019
TERMS AND CONDITIONS
Last updated: 2020-07-01
Welcome to Nuvem Inc. (“Company”, “we”, “our”, “us”)!
These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at www.carrots.ph (together or individually “Service”) operated by Nuvem Inc.
If you do not agree with (or cannot comply with) Agreements, then you may not use the Service. These Terms apply to all visitors, users and others who wish to access or use the Service.
By using our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or reaching us on our website https://www.carrots.ph/contact.
If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including but not limited to, your credit or debit card number, the expiration date of your card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
4. Contests, Offers, and Promotions
We issue refunds for Contracts within 30 days of the original purchase of the Contract if applicable to the terms of purchase and after a review of the request for refund received.
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for Content that you post on or through Service, including its legality, reliability, and appropriateness.
By posting Content on or through Service, You represent and warrant that: (i) Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing on a copyright.
You retain any and all of your rights to any Content you submit, post or display on or through Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third party posts on or through Service. However, by posting Content using Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through Service. You agree that this license includes the right for us to make your Content available to other users of Service, who may also use your Content subject to these Terms.
Nuvem Inc. has the right but not the obligation to monitor and edit all Content provided by users.
In addition, Content found on or through this Service are the property of Nuvem Inc. or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.
7. Prohibited Uses
You may use Service only for lawful purposes and in accordance with Terms. You agree not to use Service:
0.1. In any way that violates any applicable national or international law or regulation.
0.2. For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
0.3. To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
0.4. To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.
0.5. In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
0.6. To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.
Additionally, you agree not to:
0.1. Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real time activities through Service.
0.2. Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.
0.3. Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent.
0.4. Use any device, software, or routine that interferes with the proper working of Service.
0.5. Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
0.6. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.
0.7. Attack Service via a denial-of-service attack or a distributed denial-of-service attack.
0.8. Take any action that may damage or falsify Company rating.
0.9. Otherwise attempt to interfere with the proper working of Service.
We may use third-party Service Providers to monitor and analyze the use of our Service.
9. No Use By Minors
Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using Service, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Service.
10. Intellectual Property
Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Nuvem Inc. and its licensors. Service is protected by copyright, trademark, and other laws of and foreign countries. Our trademarks may not be used in connection with any product or service without the prior written consent of Nuvem Inc.
11. Copyright Policy
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.
If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via our website https://www.carrots.ph/contact, with the subject: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement.
You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Service on your copyright.
12. Links To Other Web Sites
Our Service may contain links to third party web sites or services that are not owned or controlled by Nuvem Inc.
Nuvem Inc. has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
YOU ACKNOWLEDGE AND AGREE THAT COMPANY SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD PARTY WEB SITES OR SERVICES.
WE STRONGLY ADVISE YOU TO READ THE TERMS OF SERVICE AND PRIVACY POLICIES OF ANY THIRD PARTY WEB SITES OR SERVICES THAT YOU VISIT.
13. Disclaimer Of Warranty
THESE SERVICES ARE PROVIDED BY COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THEIR SERVICES, OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF THESE SERVICES, THEIR CONTENT, AND ANY SERVICES OR ITEMS OBTAINED FROM US IS AT YOUR SOLE RISK.
NEITHER COMPANY NOR ANY PERSON ASSOCIATED WITH COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER COMPANY NOR ANYONE ASSOCIATED WITH COMPANY REPRESENTS OR WARRANTS THAT THE SERVICES, THEIR CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
14. Limitation Of Liability
EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD US AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES (INCLUDING ATTORNEYS’ FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF COMPANY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF COMPANY, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS AND/OR SERVICES, AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES.
We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.
If you wish to terminate your account, you may simply discontinue using Service.
All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
16. Governing Law
These Terms shall be governed and construed in accordance with the laws of the Republic of the Philippines, which governing law applies to agreement without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.
17. Changes To Service
We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.
18. Amendments To Terms
We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.
Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.
19. Waiver And Severability
No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.
If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.
BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.
21. Contact Us
Please send your feedback, comments, and requests for technical support by our website https://www.carrots.ph/contact.
Nuvem Inc. ("us", "we", or "our") provides the platform http://xxx.carrots.ph_ (the "Site") and operated by our partners and service providers. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
We are not responsible for the content or privacy practices on any web site not provided by Nuvem Inc., of which the Site links to or that links to the Site.
INFORMATION COLLECTION AND USE
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to basic name, home address, office address, email address, work telephone number, home telephone number, mobile number, age, date of birth, marital status, gender, points earned, and transaction details. Other data types may be collected as needed depending on the requirements of our clients for the purpose of processing your rewards points and to deliver rewards whether in physical or digital.
The information you provide to our members or its partners operating the Site may also be combined with demographic and other information that are available in order to allow us to better communicate with you and enhance your shopping experience.
We may occasionally contact you to obtain feedback on a specific transaction and/or item you ordered online. As part of using our platform, we may have to share your contact information with third parties in order to fulfill the order/s you made online.
INFORMATION SHARED WITH THIRD PARTIES
In addition, as a necessary part of providing the Services, we may disclose information collected from you to certain third parties. For example, we may disclose certain Personal Information about you to our third-party service providers (e.g., our third party payment processors; website service providers, third party merchants, logistics providers), so long as they are only using the Personal Information to provide services to us.
Under certain limited circumstances, we may cooperate with legal investigations and/or we may be subject to legal requirements to disclose information collected through the Site or the Services, such as, by way of example, to a court or a governmental agency, and our policy is to provide such cooperation and comply fully with all such legal requirements.
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze the collected data.
For those who have registered through our platform, we may use your Personal Information to contact you for any marketing or promotional materials.
As part of our communication, you may receive periodic e-mails from Carrots.ph and its partners with information on the latest deals, upcoming events or other offers. You may opt out of receiving e-mail communications by clicking the "Unsubscribe" link at the bottom of the e-mail received or sending an email regarding this request, to email@example.com to unsubscribe from future emails. It may take up to 10 days to complete this process, as permitted by law.
Please note that if you ask to be unsubscribed from email communications, your personal information may be retained in the database for record keeping purposes and for internal research and analysis.
The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees of Carrots.ph and our partner A-Solutions Online Stores, Inc. who need access to your personal information to perform a specific job are granted access to your personal information.
Our web servers, where we store your personal information, are hosted and managed by Liquid Web which has a whole suite of security features including SSL, firewall, anti-virus, and daily security audits ensuring that we are taking considerable steps to protect your personal information. For a full list of security features, please check out this link: https://documentation.cpanel.net/display/68Docs/WHM+Features+List#SecurityCenter. Daily, weekly and monthly backup of data, on the other hand, is managed by Amazon Web Services (AWS), which implements strict security controls including data encryption, firewalls, protection against DDOS attacks and which regularly tests for system vulnerabilities via penetration testing. For more details on the security of the AWS server, please check: https://aws.amazon.com/security/.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
SITE USAGE FOR MINORS
Nuvem Inc. and its partners does not knowingly solicit or collect personally identifiable information online from children under the age of 13 without prior verifiable parental consent. If we determine that any content has been uploaded to the Site by someone under the age of 13, it will be removed.
If you are between the ages of 13 and 18, please ask your parent's permission before using the Site and the Service as some offers may be subject to further age limitations.